Source link : https://europ.info/2026/01/27/bosnia-and-herzegovina-adopts-new-telecom-consumer-rules-telecompaper/
Bosnia and Herzegovina has implemented new regulations aimed at strengthening consumer rights within the telecommunications sector, officials announced this week. The updated rules, designed to enhance transparency, improve service quality, and provide greater protection for telecom customers, mark a significant step in aligning the country’s telecom framework with European standards. Industry stakeholders and consumer advocacy groups have welcomed the move, anticipating a more competitive and customer-focused market environment.
Bosnia and Herzegovina Strengthens Consumer Rights with New Telecom Regulations
Recent legislative changes in Bosnia and Herzegovina are focused on amplifying the protection of telecom consumers, marking a significant milestone in the country’s digital regulatory landscape. The new rules emphasize transparency in billing, clear contract terms, and enhanced mechanisms for dispute resolution. Service providers are now required to offer easily understandable information regarding pricing, service quality, and contract conditions, empowering users to make better-informed choices in an increasingly competitive market.
Key highlights of the regulations include:
- Mandatory clear billing statements: Providers must break down costs to increase transparency.
- Improved complaint handling: Faster response times and simplified procedures for consumer grievances.
- Stricter data privacy standards: Enhanced safeguards for user information and consent…
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Author : Sophia Davis
Publish date : 2026-01-27 23:24:00
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